We were assisted by the team at Astute Hendra with the recent purchase of our first Home which we purchased ‘Off the Plan’. The extensive knowledge this team have around finance and lender processes ensured that the entire transaction from initial enquiry, through to pre-approval, unconditional approval, Grant application and settlement was expertly managed.
As first home owners we had MANY questions that were always responded to promptly and in a manner that we could understand, absent of all the industry jargon. We remained in good hands from start to finish. Special thanks must go to Jo, Madison and Vivian who remained understanding and patient with us at all times, no matter how many questions we asked.
We would recommend their services to anyone looking for finance in any area – they are an expert and friendly team
We signed a contract to buy land to build our dream home. 2 business days before the finance condition expired everything was sailing well until the bank I was dealing came back saying we can’t lend you this loan. We were shattered and so disappointed.
Somehow we got a lifeline that weekend from one of Astute Finance’s previous clients. We don’t have words to describe the service we received from them. They were responsive at all times, even during the weekend. We needed a very short turnaround for everything and they managed to get us the required financial approval within 3 business days – something we thought was impossible. We then realized why the friend who refereed us to Astute said they are the best in the business.
We are looking forward to working with them in the future and would like to recommend them to anyone who needs financial services. Thank you Joanne and the staff for helping us realize our dream and wish all the very best!
We were introduced around 10 years ago when we looked to purchase our first investment property, and while the investment itself didn’t exceed expectations, our dealings with Jo, Vivienne, Sarah, Madison and the rest of the team certainly did. Whether our questions were basic or complex, our timelines constrained, or we just needed advice, the Astute team came back quickly with cheerful and helpful advice, whether by email or by phone. Many an occasion we would think of issues overnight that needed answers fast, so we would email at breakfast, and have a comprehensive answer by lunch. Things would be all organised and waiting for us as required. They would follow up items as needed to keep things progressing. Often we would be the ones slowing up the process.
This is what the team at Astute Hendra excel in – exceptional customer service and knowing their profession inside and out. We have total confidence in our financing arrangements as a result. We would recommend the team to all, and we consider Jo and her staff to be an integral part of our wealth creation journey.
I expect we will have a long lasting relationship with team for many years to come, and look forward to their friendly and professional help in the future.
Thank you Joanne, Madison and the rest of the team at Astute. It is never straight forward when you have to deal with some financial institutions, but your professionalism in arranging finance for the purchase of my property is to be commended.
I have been a client of Tony and Astute Hendra for 2 years now and have used their services for the purchase of my first home and also my first investment property.
Tony and the entire team are very professional and extremely helpful. Their knowledge of the market, including the intricacies around bank/solicitor requirements, is extensive.
Their response time via both email and phone is also very efficient – such a crucial aspect when dealing with tight contract timeframes.
I could not have done it without them. I highly recommend Tony and the Astute Hendra team without hesitation and will certainly engage them in the future, as I continue to build my property portfolio.
I have been a client of Astute for 10 years and have used their services on many occasions for my investments. The entire team are very professional and extremely helpful which makes it easier for the client / customer to realize their goals. Their knowledge of the market and products is extensive enabling the client to understand the best strategy for each individual.
Their response time is very efficient and quick as well. I highly recommend Astute without hesitation.
Hi Jo and the Astute Hendra Team,
Amy and I would like to extend a huge thank you to all of you for the exceptional work you have done in helping us to secure our new property. You are all extremely professional and efficient in everything you do. You are the only broker we have used when purchasing property and we could not be happier with the service we have received during both our transactions. You are all superstars!!
Nicole and myself would like to thank all at Astute Hendra for your help and assistance in securing the 5 year fixed rate mortgages for our investment properties.
We are very pleased to have got such a competitive rate, which will go a long way to maximizing the potential of the property investment. We will be sure to recommend your business to our friends and colleagues as you always provide a great service and continue to be a wonderful resource.